FREQUENTLY ASKED QUESTIONS
How do I know which package to choose?
We suggest you prioritize any fear, anxiety, or aggressive behavior first. It is generally important to address these issues before they worsen, plus we can't come teach manners skills to a dog who is aggressive toward strangers, for instance. Read through the Services & Rates tab and choose the one you think is the best fit. Then click the red button and you can add brief details in the message so we can help adjust the package as needed.
Do you have references available?
Yes! You can start on the Client Comments tab to see some info as well as review pages on Google, Yelp, and Facebook. If you would like to message with a previous client, let us know and we will connect you. We have clients who have worked virtually as well as in-person.
How do I pay you?
Once you select your appointment times, we hold them for 48 hours and send 2 messages. One has your paperwork and one has your invoice. You complete and e-sign paperwork online and pay your invoice online to confirm your spot. We review everything, then you get calendar confirmations. If we don't hear back within 48 hours, your spot is released, so please let us know if you don't see both of the 2 messages.
How do I set up the room for a virtual session?
There is a video below if you'd rather watch than read, but here are some quick tips:
How do I set up my dog to be successful in a lesson?
* Avoid overexercise and playdates prior to your session
What's your travel radius?
Virtual services are available everywhere. In-home services may be available in these neighborhoods within the Baltimore metro area: Owings Mills, Randallstown, Reisterstown, Glyndon, Finksburg, Pikesville, Stevenson, Lutherville, Timonium, Cockeysville, Hunt Valley, Roland Park, Riderwood, Ruxton, Mt. Washington, Homeland, Guilford, Hampden, Bolton Hill, Towson, Sparks, parts of Monkton, Phoenix, Jarrettsville, Kingsville, Perry Hall, Parkville, White Marsh, Forest Hill, Hydes, and the southwestern edges of Bel Air. Not all trainers work in all areas so if we can't provide a trainer in your area at the time you need us, we suggest using Google to find "MDSPCA trainer referral list" to see other reputable area trainers and their offerings.
Tech setup for Separation Anxiety: note the difference between the Zoom mic icon and the device speaker icon.